Healthcare · 2024
A secure patient portal unifying records across 30 clinics
-46%
call-center volume
- Client
- Multi-site health network (demo)
- Industry
- Healthcare
- Services
- Web Applications, Cybersecurity
- Year
- 2024
01 Project overview
A growing health network needed a single digital front door for appointments, results and messaging across clinics running different systems.
02 Business challenge
- Patients used three different portals depending on the clinic they visited.
- Phone lines were overwhelmed with scheduling and results enquiries.
- Strict HIPAA requirements for access control, audit and encryption.
03 Solution architecture
How it was built.
Experience
Accessible Next.js PWA with responsive, WCAG 2.2 AA design.
Integration
FHIR API layer aggregating records from two EHR systems.
Security
MFA, fine-grained consent, field-level encryption and full audit trail.
Platform
HIPAA-eligible cloud services with infrastructure as code.
Technologies used
- Next.js
- TypeScript
- NestJS
- FHIR
- Azure
- Entra ID
- PostgreSQL
04 Implementation approach
Delivered in clear phases.
- 01 · Research
Patient interviews and journey mapping across age groups and devices.
- 02 · Build
Design system, FHIR integration layer and security controls in parallel squads.
- 03 · Rollout
Clinic-by-clinic launch with staff training and feedback loops.
05 Results & impact
- Call-center volume
- -46%
- Patient adoption in 6 months
- 68%
- App store rating
- 4.8/5
- Access events audited
- 100%
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Want results like these?
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